Reception Manager

Compass Group USA; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Restaurant Associates, part of Compass Group USA, seeks a Reception Services Manager to oversee the daily operations of the reception team at a premier New York City corporate dining account. The role ensures guests, clients, and associates receive polished, high-touch service aligned with luxury hospitality standards, reporting to the Director of Reception Services.

Typical schedule is Monday–Friday with flexibility for extended hours, overtime, and coverage for events.

Qualifications

• Minimum of three years of experience in hospitality, receptionist or customer service.
• Strong written and verbal communication skills.
• Ability to lead, manage and inspire others; exudes teamwork and hospitality.

Responsibilities

• Oversee daily operations of the reception team and ensure SOPs are followed.
• Assist with client support including answering calls, welcoming guests and preparing meeting rooms.
• Manage conference room reservations and EMS data; coordinate with internal departments and external service providers.
• Prepare weekly receptionist schedules and payroll processing support.
• Monitor supplies, badge printing and event coverage, including after-hours events as needed.

Skills

Customer service

Team leadership

Communication

Time management

Education

High school diploma or equivalent

BA degree preferred

Tools

EMS reservation system

Microsoft Office (Word, Excel, Outlook)

Job description

Other Forms of Compensation: Comprehensive Benefits Package

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation’s most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

The Reception Services Manager oversees the daily operations and performance of the reception team at a premier New York City corporate dining account. This supervisory role ensures that guests, clients, and associates receive polished, high-touch service aligned with the standards of a luxury hospitality and corporate dining environment. Reporting to the Director of Reception Services, the manager supports operational excellence, team development, and a seamless guest experience.

Monday – Friday work week. Ability to work a flexible work schedule, including hours outside of the standard business day. Punctuality is a must. Ability to work overtime as needed.

Key Responsibilities:

• Monitors staff to ensure that standard operating procedures are followed. Ensures all security protocols for visitor processing and admittance are adhered to.
• Fills in at various receptionist desks as needed, providing client support including answering incoming calls, welcoming clients or guests, preparing meeting rooms, monitoring shared mailboxes and completing conference room reservations.
• Serves as an initial escalation point for client questions or concerns. Obtains event requirements from clients and completes conference room reservations for meetings in EMS reservation system. Relocates existing bookings as needed to accommodate executive requests.
• Audits EMS Visitor Data for receptionist team and also assists with general data auditing.
• Completes weekly schedule for the receptionist team, ensuring adequate receptionist coverage throughout the business day. Provides coverage for callouts.
• Enters weekly schedule into MyStaff and assists Director in processing the weekly payroll for the team.
• Maintains time off requests and adds approved time off to the team calendar.
• Liaison with other internal departments such as AV and Catering, as well as external service providers such as Facilities and Security, to ensure events are executed flawlessly.
• Runs daily, weekly and monthly reports.
• Reviews events calendar and ensures coverage for after-hours events as needed. Adds overtime labor charges to EMS.
• Monitors Welcome Center visitor badge printing supplies as well as general supplies needed by the receptionist team.

What We're Looking For:

• Minimum of three years of experience in the hospitality, receptionist or customer service fields
• Demonstrated ability to anticipate problems and render a seamless customer service experience
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel and Outlook). Knowledge of EMS is a plus.
• Strong written and verbal communication skills. Fluency in more than one language is a plus.
• Ability to lead, manage, and inspire others. Exudes teamwork and hospitality
• Ability to meet deadlines
• Flexibility to adapt to business changes and challenges
• Previous managerial experience and/or training is a plus
• Prior experience working for Restaurant Associates and/or Compass Group is a plus.
• High school diploma or equivalent required. BA degree a plus.

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.