Guest Services Manager - Hotel - Golden Mesa Casino

Traditions Hospitality Group; United States; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Growth Opportunities

Job summary

Traditions Hospitality Group is seeking a Guest Services Manager to lead the front desk, concierge, and bell services, ensuring smooth check-in/check-out and exceptional guest experiences. You will train and guide a diverse team to continually exceed expectations and resolve issues promptly.

As a leader, you’ll coordinate with departments, monitor guest feedback, and stay informed about local attractions to enhance stays and deliver legendary service to every guest.

Qualifications

• Must be at least 21 years of age.
• Able to obtain ABLE license.
• Able to obtain Gaming license (if applicable).
• Minimum of 2 years of management experience with leadership and operations.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code.

Responsibilities

• Supervise the guest services team, including front desk staff, concierge, and bell services, providing guidance, training, and support.
• Ensure smooth check-in and check-out processes, resolving guest issues or concerns promptly and effectively.
• Coordinate with other departments to fulfill guest requests and enhance their overall experience.
• Monitor guest feedback and implement strategies to continuously improve service quality.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to provide recommendations and assistance to guests.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.

Guest Services Manager

As the Guest Services Manager at Traditions Hospitality Group, you'll oversee all aspects of guest interactions and experiences, ensuring exceptional service and satisfaction. Your leadership will be instrumental in creating a welcoming and memorable stay for our guests.

Essential Functions and Responsibilities:

• Supervise the guest services team, including front desk staff, concierge, and bell services, providing guidance, training, and support.
• Ensure smooth check-in and check-out processes, resolving guest issues or concerns promptly and effectively.
• Coordinate with other departments to fulfill guest requests and enhance their overall experience.
• Monitor guest feedback and implement strategies to continuously improve service quality.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to provide recommendations and assistance to guests.

Required Qualifications:

• Must be at least 21 years of age.
• Must be able to obtain an ABLE license.
• Must be able to obtain Gaming license (if applicable).
• Minimum of 2 years of experience in management, preferably in a related field, demonstrating leadership and operational skills.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.

Working Conditions:

• The work environment may involve exposure to smoke, with the intensity varying based on the specific location of the establishment.

Whats in it for you?

We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits:

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.

OUR MISSION: "Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."

EEO

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

Qualifications

GMH123