Guest Experience Manager — Growth & Hotel Discounts

Residence Inn by Marriott; Phoenix (AZ); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Managerial bonus potential

Leadership development

Hotel discount programs

Job summary

Residence Inn by Marriott in Phoenix, AZ is seeking a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service during their stay. This role rewards strong leadership and a customer-first mindset in a busy hotel environment.

You will supervise front desk and concierge teams, manage schedules and training, address guest concerns, monitor feedback, and collaborate with other departments to enhance operational efficiency and guest satisfaction.

Qualifications

• Strong leadership skills.
• Customer-first mindset.

Responsibilities

• Supervise front desk and concierge staff
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations

Skills

Leadership

Customer service

Job description

Residence Inn by Marriott in Phoenix, AZ is seeking a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service during their stay. This role rewards strong leadership and a customer-first mindset in a busy hotel environment.

You will supervise front desk and concierge teams, manage schedules and training, address guest concerns, monitor feedback, and collaborate with other departments to enhance operational efficiency and guest satisfaction.