Guest Experience Lead — Front Desk & Treat Shop

TownePlace Suites Phoenix Goodyear; Goodyear (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

TownePlace Suites Phoenix Goodyear seeks a Front Desk & Treat Shop Associate to welcome guests, handle check-in/out, and support hotel operations. You will be the first contact for guests and help create memorable experiences while maintaining a clean, organized front desk area.

The role offers flexibility with schedules and opportunities to assist in multiple hospitality areas, including Treat Shop operations, following brand standards and safety guidelines.

Qualifications

• Guest-focused, friendly, and professional demeanor.
• Strong communicator and problem solver.
• Reliable with flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with check-in/out.
• Manage guest requests and billing with accuracy.
• Support brand standards and sales initiatives.
• Maintain front desk and storage areas in an organized, clean state.
• Coordinate with on-property teams to ensure smooth operations.

Tools

MS Edge

Word

Excel

Email

Printers/Scanners

Job description

TownePlace Suites Phoenix Goodyear seeks a Front Desk & Treat Shop Associate to welcome guests, handle check-in/out, and support hotel operations. You will be the first contact for guests and help create memorable experiences while maintaining a clean, organized front desk area.

The role offers flexibility with schedules and opportunities to assist in multiple hospitality areas, including Treat Shop operations, following brand standards and safety guidelines.