Hotel Operations Manager — Guest Experience & Revenue

Ameristar Casino Hotel Kansas City; Kansas City (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading casino entertainment company in Kansas City is seeking a qualified candidate for the hotel operations role. The successful applicant will oversee front desk operations, ensure maximum occupancy and revenue, and manage a team to maintain service quality. Preferred candidates have extensive hotel experience, supervisory skills, and a degree in hospitality or management. The role involves strategic planning, teamwork, and customer service excellence in a dynamic environment.

Qualifications

• Minimum 3 years supervisory experience in a hotel environment.
• 5 years of overall hotel experience.
• Gaming and hospitality experience preferred.

Responsibilities

• Manage hotel and related departments for revenue growth.
• Hire, supervise, and evaluate team members.
• Maintain cleanliness and sanitation of public areas.

Skills

Hotel computer system understanding

Communication in English

Supervisory experience

Problem resolution

Team training and evaluation

Education

Bachelor’s degree in hospitality or management

Tools

LMS

CMS

Stratton Warren

Control Tex

Microsoft Office

Job description

A leading casino entertainment company in Kansas City is seeking a qualified candidate for the hotel operations role. The successful applicant will oversee front desk operations, ensure maximum occupancy and revenue, and manage a team to maintain service quality. Preferred candidates have extensive hotel experience, supervisory skills, and a degree in hospitality or management. The role involves strategic planning, teamwork, and customer service excellence in a dynamic environment.