Guest Experience Manager, Front Office

Kana Hotel Group; Lenoir City (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Office Manager to lead our guest services team at our hotel in Lenoir City, Tennessee. The role involves supervising Front Office staff, overseeing guest services, and ensuring exceptional service quality across all interactions.

You will train and evaluate staff, manage reservations and guest requests, and collaborate with housekeeping and management to optimize occupancy and guest satisfaction.

Qualifications

• 1–3 years’ experience in hospitality
• Supervisory experience preferred
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail required
• Knowledge of hotel layout, amenities and procedures
• Knowledge of local geography, area businesses and attractions

Responsibilities

• Manage and monitor activities of all Front Office department staff to uphold standards of excellence
• Conduct employee training and development; assist in performance reviews
• Screen applicants and conduct initial interviews for guest services roles
• Maintain a professional, service-oriented environment at all times
• Act as manager on duty; handle complaints, problems and special requests
• Develop short/long-term financial and operational plans for guest services; participate in budgeting
• Aim to achieve budgeted revenues/expenses and maximize profitability of guest services
• Inform staff of daily activities, arrivals and special requests
• Coordinate daily activities with hotel management and hold monthly department meetings
• Other duties as assigned

Skills

Front Office Management

Customer Service

Staff Training

Cash Handling

Job description

Kana Hotel Group is seeking a Front Office Manager to lead our guest services team at our hotel in Lenoir City, Tennessee. The role involves supervising Front Office staff, overseeing guest services, and ensuring exceptional service quality across all interactions.

You will train and evaluate staff, manage reservations and guest requests, and collaborate with housekeeping and management to optimize occupancy and guest satisfaction.