Hotel General Manager — Lead Ops, People & Profit

Kana Hotel Group; Knoxville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay - earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group in Knoxville, TN, seeks an experienced hospitality leader to manage operations, drive revenue and cost control, and engage employees across departments. You will work with ownership and management to set strategic procedures, conduct regular meetings, and ensure brand standards and audits are met.

The role requires 1-3 years of hospitality experience, prior management, and a degree in hospitality or business.

Qualifications

• 1-3 years of Hospitality experience required.
• Previous management experience.
• Must be certified by hotel brand as required.
• Ability to plan and organize the activities of others.
• Ability to express ideas clearly using effective word choice, grammar & tone both in written and oral communications.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
• Ability and flexibility to work various shifts including nights, weekends, and holidays.

Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel
• Driving employee engagement by serving as a working leader to all team members
• Monitors and Controls labor, scheduling (once a week), and inventory (at least every 2 weeks)
• Participate in P&L review
• Aims to meet or exceed budgeted Gross Operating Profit
• Conflict resolution for guest services and internal team members
• Enforces and Evaluates cash and credit card procedures by company and brand standards
• Collaborate with Corporate on all accounting including accounts payable and receivable
• Management of payroll submission, approval, and all employee maintenance files
• Provides leadership and support to all department managers
• Collaborates with ownership and management to strategize operational procedures and company goals
• Conduct regular meetings with department managers and team members for updates and training
• Conduct employee meetings such as interviews, performance evaluations, disciplinary action, and terminations
• Conducts regular audits in brand and company systems to ensure compliance with all policies and procedures for renting rooms
• Various reporting requirements for P&L, guest service, personnel administration
• Overseeing and managing all departments and working with each department on a daily basis by coaching employees and identifying areas of improvement
• Determining staff hiring needs, recruitment, and collaborating with department managers
• Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and driving overall improvements
• Other duties as assigned

Education

Bachelor’s Degree in Hospitality or Business

Job description

Kana Hotel Group in Knoxville, TN, seeks an experienced hospitality leader to manage operations, drive revenue and cost control, and engage employees across departments. You will work with ownership and management to set strategic procedures, conduct regular meetings, and ensure brand standards and audits are met.

The role requires 1-3 years of hospitality experience, prior management, and a degree in hospitality or business.