Front Office Leader: Guest Experience & Operations Mastery

Holiday Inn Express Knoxville Downtown; Knoxville (TN); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Résumé du poste

Kana Hotel Group seeks an experienced Front Office Supervisor to lead the guest services team in a hotel setting. You will schedule staff, train employees, and ensure a high standard of service is delivered to guests.

You will also oversee financial planning for the department, manage daily operations, handle escalated guest issues, and collaborate with housekeeping and management to optimize occupancy and guest satisfaction.

Qualifications

• Associates Degree in Hospitality preferred.
• 1-3 years’ experience in hospitality required.
• Supervisory experience preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of hotel layout, amenities and procedures.
• Knowledge of local geographic area and attractions.

Responsabilités

• Manage and monitor activities of Front Office staff to standards of excellence.
• Schedule guest service team according to labor standards and occupancy.
• Conduct training and development; assist in performance reviews and disciplinary action.
• Screen applicants and conduct initial interviews for guest services roles.
• Maintain a professional, high-quality service-oriented environment.
• Act as manager on duty for the hotel and handle complaints and issues.
• Develop short and long-term financial/operational plans for guest services and assist budget prep.
• Achieve budgeted revenues/expenses and maximize profitability for guest services.
• Inform Front Office staff of daily activities, VIP arrivals and special requests.
• Coordinate daily activities with hotel management; hold monthly department meetings.
• Other duties as assigned.

Connaissances

Customer service

Communication

Leadership

Problem solving

Attention to detail

Formation

Associates Degree in Hospitality

1-3 years hospitality experience

Supervisory experience

Description du poste

Kana Hotel Group seeks an experienced Front Office Supervisor to lead the guest services team in a hotel setting. You will schedule staff, train employees, and ensure a high standard of service is delivered to guests.

You will also oversee financial planning for the department, manage daily operations, handle escalated guest issues, and collaborate with housekeeping and management to optimize occupancy and guest satisfaction.