Guest Experience Manager | Front-End Excellence & Team Coaching

fivebelow; Fayetteville (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Five Below is seeking an hourly Store Leader to drive customer service and front-end operations in a fast-paced retail environment in Fayetteville, NC.

The role requires at least 2 years of management experience, the ability to work a flexible schedule including days, evenings, weekends, and potential overnight shifts. You will lead crew members, train staff, and ensure brand standards across merchandising and service.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multi-task and work under pressure.
• Creative thinking and problem-solving abilities.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking an hourly Store Leader to drive customer service and front-end operations in a fast-paced retail environment in Fayetteville, NC.

The role requires at least 2 years of management experience, the ability to work a flexible schedule including days, evenings, weekends, and potential overnight shifts. You will lead crew members, train staff, and ensure brand standards across merchandising and service.