Valet Captain: Lead Guest Arrival & Drive-Flow

Omni Hotels & Resorts; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria

Job summary

Omni Dallas Hotel is seeking a Valet Captain to manage front entrance operations, assist guests, and coordinate valet and bell staff to ensure a seamless arrival and departure experience. This role requires excellent guest service, a neat appearance, and the ability to work outdoors in all weather conditions in a fast-paced hotel environment.

Responsibilities include directing traffic, loading luggage, and coordinating with Bellpersons to ensure timely service.

Qualifications

• Customer service oriented with a friendly, engaging demeanor
• Well-groomed with professional bearing to represent the Omni brand
• Able to multitask in a fast-paced hotel environment
• Must be able to work outdoors in all weather conditions and lift up to 50 lbs

Responsibilities

• Greet guests at main entrance with enthusiasm and courtesy
• Engage guests to provide superior guest service
• Ensure valet flow and space for arrivals and luggage loading
• Coordinate vehicle drive with Bellpersons to ensure timely luggage delivery
• Conduct key audits at end of each shift
• Maintain front-of-house cleanliness and appearance
• Notify Front Desk of VIP arrivals when possible
• Assist with loading baggage for departing guests
• Maintain safe, organized work area and drive lanes
• Perform other duties as assigned

Skills

Exceptional customer service

Grooming & presence

Multitasking

Outdoor work in all weather

Heavy lifting (50 lbs)

Manual & automatic driving

Clean driving record

Texas driver license

Flexible schedule (days/evenings/week-

Job description

Omni Dallas Hotel is seeking a Valet Captain to manage front entrance operations, assist guests, and coordinate valet and bell staff to ensure a seamless arrival and departure experience. This role requires excellent guest service, a neat appearance, and the ability to work outdoors in all weather conditions in a fast-paced hotel environment.

Responsibilities include directing traffic, loading luggage, and coordinating with Bellpersons to ensure timely service.