Guest Experience Manager – Front Desk & Team Lead

Guru Hospitality; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Guru Hospitality in Tulsa, OK is seeking a Front Desk Manager to oversee daily front desk operations and guest services, ensuring seamless experiences and high service standards.

You will lead and train the front desk team, develop policies, manage reservations and cash handling, collaborate with housekeeping and F&B, and implement pricing strategies to optimize occupancy and revenue. Strong leadership and fluency in guest communications are essential.

Qualifications

• Experience supervising or managing a hotel front desk team.
• Strong leadership and team development abilities.
• Excellent problem-solving and conflict-resolution skills.
• Outstanding verbal and written communication for guest and team interactions.
• Proficiency in Microsoft Office and Opera property management systems.

Responsibilities

• Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
• Address inquiries, handle complaints, and resolve issues promptly to ensure seamless guest experiences.
• Maintain a welcoming and professional front desk atmosphere with a focus on service excellence.
• Communicate guest details (VIPs, special requests) to relevant departments for personalized service.
• Supervise, train, and mentor front desk staff; develop policies and best practices.
• Schedule and assign work to ensure optimal coverage and efficiency; conduct performance evaluations.

Skills

Supervisory experience

Leadership

Problem solving

Communication

Microsoft Office

Opera PMS

Tools

Microsoft Office

Opera PMS

Job description

Guru Hospitality in Tulsa, OK is seeking a Front Desk Manager to oversee daily front desk operations and guest services, ensuring seamless experiences and high service standards.

You will lead and train the front desk team, develop policies, manage reservations and cash handling, collaborate with housekeeping and F&B, and implement pricing strategies to optimize occupancy and revenue. Strong leadership and fluency in guest communications are essential.