Front Desk Manager: Elevate Guest Experience & Ops

Guru Hospitality; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our hotel in the Tampa area. You will ensure seamless guest experiences, manage the front desk team, and maintain high service standards.

The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to handle guest inquiries and operational challenges with efficiency and professionalism.

Qualifications

• Supervisory or management experience in a hotel or hospitality setting.
• Strong ability to lead, mentor, and develop a high-performing front desk team.
• Excellent decision-making and conflict resolution skills.
• Outstanding verbal and written communication skills for guest interactions and team collaboration.
• Proficiency in Microsoft Office and Opera property management systems.
• A valid driver’s license.

Responsibilities

• Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
• Address inquiries, handle complaints, and resolve issues promptly.
• Maintain a welcoming and professional atmosphere at the front desk, promoting excellent customer service.
• Communicate important guest details to relevant departments to ensure a personalized experience.
• Serve as Manager on Duty when required, handling operational or guest-related concerns.

Skills

Leadership

Customer service

Communication

Problem-solving

Tools

Microsoft Office

Opera PMS

Job description

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our hotel in the Tampa area. You will ensure seamless guest experiences, manage the front desk team, and maintain high service standards.

The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to handle guest inquiries and operational challenges with efficiency and professionalism.