Guest Experience Lead - Front Office & Operations

The Crescent Hotels Group; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

The Crescent Hotels Group in Tulsa, OK seeks a Front Office Manager to lead front desk operations and ensure guest satisfaction. You will supervise the front desk team, coordinate with other departments, and uphold standards of service across the property.

This role emphasizes staff training, operational efficiency, and adherence to corporate policies while delivering high-quality guest experiences in a fast-paced hotel environment.

Qualifications

• Ability to communicate in English.
• Ability to communicate professionally to all individuals.
• Ability to learn and adapt to technology and operating systems.
• Eye for detail.
• Extremely organized.
• Somewhat flexible availability.

Responsibilities

• Oversee front office operations to ensure customer satisfaction and service quality.
• Manage front office team including training, coaching and performance monitoring.

Skills

English communication

Professional communication

Tech adaptability

Eye for detail

Highly organized

Flexible hours

Job description

The Crescent Hotels Group in Tulsa, OK seeks a Front Office Manager to lead front desk operations and ensure guest satisfaction. You will supervise the front desk team, coordinate with other departments, and uphold standards of service across the property.

This role emphasizes staff training, operational efficiency, and adherence to corporate policies while delivering high-quality guest experiences in a fast-paced hotel environment.