Guest Experience Manager — Front Desk Leadership

Crystal Creek Hospitality; Salt Lake City (UT); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Crystal Creek Hospitality in Salt Lake City seeks a Front Desk Manager to lead the front desk team, manage daily operations, and ensure exceptional guest service. You’ll supervise scheduling, training, budgeting, and cross-department coordination to maximize guest satisfaction in a branded hotel environment.

The role requires strong leadership, staff development, and a commitment to brand standards while delivering a welcoming guest experience and maintaining high service levels.

Qualifications

• Bachelor’s degree in management or related field preferred
• 2+ years front desk supervisory experience preferred
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong customer service and communication skills
• Ability to lead, mentor and develop front desk staff
• Solid understanding of hotel operations and brand standards

Responsibilities

• Oversee daily front desk operations and guest services
• Supervise front desk staff including scheduling, training and performance management
• Maintain staffing levels and ensure budget adherence
• Coordinate with Housekeeping, Maintenance and other departments
• Act as Manager on Duty as needed
• Uphold Marriott Brand and Crystal Creek Hospitality standards
• Oversee Lobby Market retail operations and pricing
• Ensure high-quality guest experiences and resolve complaints effectively

Skills

Night Auditor experience

Customer service

Leadership

Mentoring

Communication

Industry knowledge

MS Office

Team management

Education

High school diploma

Bachelor’s degree in management or related field

Tools

Microsoft Office

Property Management Systems

Job description

Crystal Creek Hospitality in Salt Lake City seeks a Front Desk Manager to lead the front desk team, manage daily operations, and ensure exceptional guest service. You’ll supervise scheduling, training, budgeting, and cross-department coordination to maximize guest satisfaction in a branded hotel environment.

The role requires strong leadership, staff development, and a commitment to brand standards while delivering a welcoming guest experience and maintaining high service levels.