Guest Experience Manager – Front Desk Lead

The Olympia Companies; Brockton (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401K with match

Life insurance

PTO & 7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a Guest Service Manager to oversee front desk operations, drive guest satisfaction, and support a team of front desk staff. The role emphasizes service excellence, profitability awareness, and strong leadership within a welcoming, values-driven environment.

The position offers growth within our team, training resources, and a commitment to employee well-being and professional development. Candidates with hotel front desk experience preferred.

Qualifications

• 2+ years of guest services experience; hotel environment preferred.
• Previous supervisory/management experience preferred.
• Spanish bilingual is a plus.

Responsibilities

• Oversees safe and efficient front desk operations, maximizes profitability, and ensures high guest satisfaction.
• Provides training, support, and resources to front desk staff.

Skills

Leadership

Customer Service

People Skills

Communication Skills

Problem-Solving & Analytical

Judgment & Discretion

Organizational & Time Management

Aptitude & Adaptability

Composure

Attention to Detail

Computer skills/ Technical Aptitude

Training

Education

Associate degree or equivalent

Tools

Hotel systems

Job description

Olympia Hospitality is seeking a Guest Service Manager to oversee front desk operations, drive guest satisfaction, and support a team of front desk staff. The role emphasizes service excellence, profitability awareness, and strong leadership within a welcoming, values-driven environment.

The position offers growth within our team, training resources, and a commitment to employee well-being and professional development. Candidates with hotel front desk experience preferred.