Guest Experience Manager

John Carver Inn & Spa; Plymouth (MA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health coverage up to 80%

401K plan with discretionary match

Paid group life insurance

Paid holidays and PTO

Employee Assistance Program (EAP)

Travel discounts

Zusammenfassung

Olympia Hospitality in Plymouth, MA is seeking a Guest Service Manager to lead the front desk operations and supervise staff to deliver outstanding guest service while helping maximize profitability. You will champion service standards and a welcoming guest experience.

We value 2+ years in guest services (hotel preferred) with supervisory experience; bilingual Spanish is a plus. Join a supportive, values-driven team offering growth opportunities and comprehensive benefits.

Qualifikationen

• 2+ years of guest services experience, preferably in a hotel environment.
• Previous management or supervisory experience preferred.
• Bilingual in Spanish is a plus.

Aufgaben

• Oversee safe and efficient front desk operations, maximize profitability, and ensure guest satisfaction.
• Provide training, support and resources to front desk staff.

Kenntnisse

Leadership

Customer Service

People Skills

Communication Skills

Problem-Solving & Analytical Skills

Judgment & Discretion

Organizational & Time ManagementSkills

Aptitude & Adaptability

Composure

Attention to Detail

Computer skills/ Technical Aptitude

Training

Ausbildung

Associates degree or equivalent work experience

Jobbeschreibung

Olympia Hospitality in Plymouth, MA is seeking a Guest Service Manager to lead the front desk operations and supervise staff to deliver outstanding guest service while helping maximize profitability. You will champion service standards and a welcoming guest experience.

We value 2+ years in guest services (hotel preferred) with supervisory experience; bilingual Spanish is a plus. Join a supportive, values-driven team offering growth opportunities and comprehensive benefits.