Guest Experience Assistant Manager

Wills Group; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Up to 5 weeks of paid time off

100% tuition reimbursement

401(k) plan with 7% company match

Paid Parental Leave

Job summary

A renowned retail brand located in Richmond, Virginia, seeks a Guest Experience Manager to oversee the Front of House team and ensure exceptional guest service in a 24/7 environment. The ideal candidate has over three years of relevant experience, including leadership, and will measure success through metrics such as sales growth and customer feedback. This position offers opportunities for professional growth and is part of a supportive workplace culture that values employee well-being.

Qualifications

• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to manage a varied full-time schedule.

Responsibilities

• Assist in hiring and training a high-performing retail team.
• Manage product orders to drive sales.
• Ensure clean and safe facilities for guests.
• Meet or exceed expectations during audits.

Skills

Team Management

Customer Service

Problem Solving

Communication

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

POS technology

Job description

Join Dash In as our Guest Experience Manager!

Why You Should Join Dash In

At Dash In, we are proud to be Great Place to Work Certified™! As part of the Wills Group, we believe in putting our people first and investing in their growth and well-being. Here’s why you’ll love working with us:

Benefits And Perks

• Up to 5 weeks of paid time off, including 3 weeks of vacation, 6 days of sick leave, and 4 personal days.
• 8 paid holidays annually.
• 2 paid community service days each year.
• 100% tuition reimbursement.
• Affordable medical, dental, and vision plans, with an option for a health savings account.
• Paid Parental Leave.
• Pet insurance, basic life insurance, and short-term disability coverage.
• Employer 401(k) plan with up to 7% company match.
• Opportunities for advancement across the Mid-Atlantic region.
• Extensive training and management development programs.
• Free coffee and fountain beverages, plus discounts on fresh food and car washes.

Are you ready to be part of a certified Great Place to Work™ that invests in your future and well-being? Apply today to join a company that supports your growth and encourages you to live life to the fullest!

About Us

Dash In, a division of the Wills Group, is launching an exciting new concept focused on delivering exceptional guest experiences and high-quality food service. As a leading convenience brand, Dash In operates multiple revenue centers at over 60 locations, offering fuel, convenience products, prepared food service, and car washes. We are committed to creating a welcoming and efficient environment for our guests in a 24/7 retail setting.

Job Purpose and Function

As the Guest Experience Manager, you’ll play a key role in leading our Front of House (FOH) team and ensuring smooth, 24/7 retail operations. You’ll collaborate with the Store Manager to build a high-performing team that delivers top-tier service. Your success will be measured by sales growth, customer feedback, brand standard adherence, and profitability metrics like inventory control, labor, and expense management.

Key Responsibilities

• Team Management: Assist in hiring, training, and developing a high-performing retail team.
• Inventory: Manage product orders to drive sales and prevent loss or pilferage.
• Brand Standards: Ensure a clean, safe facility and maintain high guest engagement.
• Communication: Effectively communicate across all organizational levels.
• Audit and Inspection: Meet or exceed expectations during third-party audits and inspections.
• Leadership: Act as the Store Manager when needed.

What We’re Looking For

• High school diploma or GED required; associate or bachelor's degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S., with a clean background check and drug screening.

Preferred Qualifications

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a focus on results and adaptability.

Ready to Join?

Be part of a team that values growth, leadership, and support for one another. At Dash In, your development and success are our priorities. If this sounds like the opportunity you’ve been waiting for, apply now!

Dash In is an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.