Guest Experience Leader - 24/7 Retail Ops

Dash In; Graham (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Tuition reimbursement

Healthcare plans

Parental leave

Pet insurance

Life insurance

Short-term disability

401(k) matching

Career growth opportunities

Employee discounts

Job summary

Dash In in Graham, NC is seeking a Guest Experience Assistant Manager to lead the Front of House team and partner with the General Manager to ensure exceptional service delivery in a fast-paced 24/7 environment.

You will manage staffing, inventory, and brand standards while supporting ongoing operations across days, nights, weekends, and overnights. This full-time role offers benefits and growth opportunities within the Dash In network.

Qualifications

• High school diploma or GED; higher education is preferred.
• 3+ years in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Successful completion of background check and drug screening.

Responsibilities

• Lead FOH team and partner with the General Manager to ensure strong daily execution and exceptional service delivery.
• Assist in hiring, training, coaching, and developing a high-performing retail team.
• Oversee product ordering to drive sales while minimizing loss and shrink.
• Maintain a clean, safe, and guest-focused environment.
• Support 24/7 retail execution and act as Store Manager when needed.
• Ensure clear communication across all levels of the organization.
• Meet or exceed expectations during third-party audits and inspections.
• Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

Skills

Team leadership

Customer service

Operations management

Communication skills

Interpersonal skills

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

POS technology

Job description

Dash In in Graham, NC is seeking a Guest Experience Assistant Manager to lead the Front of House team and partner with the General Manager to ensure exceptional service delivery in a fast-paced 24/7 environment.

You will manage staffing, inventory, and brand standards while supporting ongoing operations across days, nights, weekends, and overnights. This full-time role offers benefits and growth opportunities within the Dash In network.