Guest Experience Manager — Hospitality Leader

Sheraton Hotels & Resorts; Koloa (HI); On-site; USD 75,000 - 96,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Sheraton Hotels & Resorts is seeking a Manager on Duty to oversee property operations in Koloa, Hawaii. The ideal candidate will ensure the highest levels of hospitality and service, manage guest relations, and lead the guest services team.

Responsibilities include resolving guest issues, supervising the staff, and maintaining guest service standards. A high school diploma or GED with related experience is required. Competencies in communication, leadership, and customer service are essential.

Qualifications

• High school diploma or GED; 2 years experience in guest services or related field.
• 2-year degree in Hotel and Restaurant Management or related major with no experience.

Responsibilities

• Oversee all property operations as Manager on Duty.
• Manage day-to-day operations and resolve guest complaints.
• Lead and supervise guest services teams to ensure high customer satisfaction.

Skills

Interpersonal skills

Leadership

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

Sheraton Hotels & Resorts is seeking a Manager on Duty to oversee property operations in Koloa, Hawaii. The ideal candidate will ensure the highest levels of hospitality and service, manage guest relations, and lead the guest services team.

Responsibilities include resolving guest issues, supervising the staff, and maintaining guest service standards. A high school diploma or GED with related experience is required. Competencies in communication, leadership, and customer service are essential.