Front Desk Agent (Part-Time)

Omni Hotels & Resorts; Corpus Christi (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Corpus Christi Hotel in the Marina District seeks a Front Desk Agent to provide a five-star welcome and departure experience, greet guests, share local information, and promote our upscale amenities. You will settle accounts at checkout, resolve guest issues, and coordinate with Loyalty Ambassador and Guest Services to ensure a seamless stay.

This full-time role requires friendly communication, basic computer input, and the ability to work calmly under pressure; previous front desk or

Qualifications

• Clear and pleasant English communication, in person or by phone.
• Accurate data entry into computer systems.
• Able to collaborate with multiple hotel departments.
• Solid math skills for handling folios and charges.
• Capable of quick, concise decision making.

Responsibilities

• Process guest check-ins and check-outs per Moments of Service.
• Listen to inquiries and provide accurate information.
• Set up accounts per guest preferences (type of room, payment).
• Block rooms and pre-register designated guests.
• Communicate guest needs to relevant departments.
• Maintain confidentiality and secure room access.
• Ensure accurate settlement of folios and charges.
• Maintain guest history files and handle room changes.
• Resolve issues and follow up for guest satisfaction.
• Generate and distribute daily/weekly reports.

Skills

English proficiency

Typing accuracy

Teamwork

Math skills

Decision making

Organization

Work under pressure

Stamina

Customer service

Front desk experience

Cashier experience

Guest relations training

Job description

Omni Corpus Christi Hotel

Experience stunning bay or city views at the Omni Corpus Christi Hotel, located in the heart of the Marina District. Enjoy resort-style amenities like a heated indoor/outdoor pool, full-service dining, and wellness services all just minutes from top attractions like the Texas State Aquarium and USS Lexington. Whether you're here for a beach getaway, fishing adventure, or a special event, our 24,000 square feet of event space and 465 well-appointed rooms make it easy to relax and recharge. Discover coastal charm and elevated hospitality at Omni Corpus Christi.

What truly sets us apart is our team. We foster a culture that values learning, growth, and inclusivity, offering opportunities for advancement and a workplace where everyone can thrive. Full-time associates enjoy a comprehensive benefits package-and the greatest benefit of all: the opportunity to grow.

Overview:

This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Loyalty Ambassador, and Guest Services teams.

Responsibilities:

• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Ability to stand for entire shift.
• Previous customer service experience.
• Previous hotel front desk experience is strongly preferred.
• Previous cashiering experience is preferred.
• Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.