Guest Experience Maker (GEM) - Six Senses Crans Montana

InterContinental Hotels Group; Montana; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel group is seeking a Guest Experience Maker (GEM) for their resort in Montana. The role involves coordinating guest arrivals, preparing welcome amenities, and ensuring exceptional service. Candidates should have experience in luxury hotels and possess technical skills with hotel management software. Fluency in English and French is essential.

Qualifications

• At least 1 year of experience in a similar hotel operational setting.
• Fluent in English and French.
• Knowledge of guest-related functions and guest service.

Responsibilities

• Coordinate guest arrivals and preferences.
• Prepare and offer welcome amenities.
• Ensure adherence to service standards and operational guidelines.

Skills

Guest service

Coordination

Upselling

Communication

Education

High school diploma or equivalent

Hospitality diploma/degree from a recognized hospitality school

Tools

MS Office - Word, Excel, PowerPoint, Outlook

POS systems

PMS systems

CRM platforms

Job description

Guest Experience Maker (GEM) - Six Senses Crans Montana

As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following areas:

• Check guest profiles and guest history prior to guest arrival and be familiar with all the information.
• Notify concerned departments of guest arrival and ensure they have the guests’ history and preferences information before arrival.
• Coordinate with departments for transfer-related requests and assist guests with transfers to and from the hotel if required.
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels, and welcome drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests accordingly throughout the resort.
• Recommend, plan, schedule, and make arrangements with guests for their preferred activities during their stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE, and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including:

• High school diploma or equivalent and at least 1 year of experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. Familiarity with various hotel systems including POS, PMS, and CRM platforms. Excellent knowledge of guest-related functions and guest service.
• Fluent in English and French.
• European or Swiss Passport.

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