Night GEM Supervisor (Guest Experience Maker) - Six Senses Crans Montana

InterContinental Hotels Group; Montana; On-site; USD 40,000 - 55,000; Full time

Job summary

A prestigious hotel group is seeking a Night GEM Supervisor to enhance guest experiences in Montana. This role involves managing guest services, coordinating staff activities, and ensuring adherence to high-quality hospitality standards. Applicants should possess a strong background in hotel operations and a passion for exceptional service.

Qualifications

• 2 years' experience in a similar hotel setting.
• Fluency in English and French.
• Familiarity with hotel systems.

Responsibilities

• Manage guest interactions and maintain service standards.
• Oversee arrivals, departures, and room preparation.
• Train and schedule Front Office staff.

Skills

Customer Service

Problem Solving

Communication

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

PMS

CRM platforms

Job description

Night GEM Supervisor (Guest Experience Maker) - Six Senses Crans Montana

As Night GEM Supervisor, I will assume full responsibility for the efficient operation in the following areas:

1. Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures, and billing requirements. Block rooms for arrivals and ensure any discrepancies are resolved.
2. Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests, and Groups.
3. Ensure rooms are checked prior to guest check-in to ensure they are clean, properly equipped, and maintained to a high standard.
4. Implement and maintain guest recognition program.
5. Assist in scheduling, training, and providing feedback to Front Office Receptionists.
6. Handle guest feedback, inquiries, and comments. Log them and initiate appropriate action and follow-up.
7. Ensure all department equipment is kept clean and in good working condition.
8. Uphold Six Senses guidelines and standards of service and operation. Maintain and exceed performance benchmarks.
9. Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Night GEM Supervisor, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including:

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. Familiarity with hotel systems including POS, PMS, and CRM platforms. Knowledge of hotel/resort policies regarding reservations, discounts, and procedures for handling local and overseas bookings.
• Fluent in English and French.
• European or Swiss Passport.

Don't quite meet every single requirement but believe you'd be a great fit? We encourage you to apply and start your journey with us today.