Guest Experience Maestro

The Escape Game; Dedham (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Escape Game in Dedham, MA is seeking Guest Experience Specialists to deliver world-class hospitality, anticipate guest needs, and create a memorable visit. You will be the first and last impression of the experience, energizing the lobby and guiding guests with warmth.

Responsibilities include greeting guests, checking them in, coordinating game start times with the Team Leader, booking reservations, and ensuring every group feels welcome and excited about their game.

Qualifications

• Experience in guest service or hospitality preferred.
• Able to stand for long periods and perform light physical tasks.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Greet and assist guests, check them in, and explain game options.
• Coordinate game start times with Team Leader and manage reservations.
• Maintain a welcoming lobby, energize the space, and engage guests to ensure a fun experience.

Skills

Hospitality

Customer service

Communication

Teamwork

Problem solving

Stand/walk for long periods

Tools

Basic computer skills

Job description

The Escape Game in Dedham, MA is seeking Guest Experience Specialists to deliver world-class hospitality, anticipate guest needs, and create a memorable visit. You will be the first and last impression of the experience, energizing the lobby and guiding guests with warmth.

Responsibilities include greeting guests, checking them in, coordinating game start times with the Team Leader, booking reservations, and ensuring every group feels welcome and excited about their game.