Guest Experience Maestro | Front-of-House Lead

Buck & Rider; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Team-first culture

Competitive pay with tips

Benefits after 1 year

Growth opportunities

Flexible schedules

Dining discounts

Job summary

Buck & Rider in Phoenix seeks a polished Maitre d’ with a passion for exceptional hospitality to greet guests and set the tone at the front door. You will orchestrate warm welcomes, manage service flow, and build genuine guest relationships in a dynamic environment.

In this fast-paced role, you’ll coordinate closely with management, servers, and the kitchen, use SevenRooms on iPad, and maintain a calm, luxurious atmosphere while delivering memorable experiences.

Qualifications

• Excellent customer service and polished presentation are essential.
• Strong emotional intelligence and presence to connect with guests.
• Ability to communicate effectively with co-workers and guests.

Responsibilities

• Greet guests with warmth and professionalism.
• Manage priority seating and service flow in a busy dining room and happy hour.
• Coordinate with management, servers, and kitchen to ensure peak performance.
• Cultivate a welcoming, personalized experience for every guest.
• Maintain calm and luxury atmosphere during high-volume service.

Skills

Excellent customer service

Polished presentation

Emotional intelligence

Effective communication

Multitasking

Education

Food Handler/ServSafe certification

Tools

SevenRooms on iPad

Job description

Buck & Rider in Phoenix seeks a polished Maitre d’ with a passion for exceptional hospitality to greet guests and set the tone at the front door. You will orchestrate warm welcomes, manage service flow, and build genuine guest relationships in a dynamic environment.

In this fast-paced role, you’ll coordinate closely with management, servers, and the kitchen, use SevenRooms on iPad, and maintain a calm, luxurious atmosphere while delivering memorable experiences.