Hilton Baton Rouge - Front Desk Agent

Aimbridge Hospitality; Baton Rouge (LA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hilton Baton Rouge is seeking a Front Desk Agent to deliver warm welcomes, efficient check-ins, and memorable departures. You’ll be the face of our hotel, ensuring guests feel at home from arrival to checkout.

Ideal candidates have a high school diploma, familiarity with hotel management software and MS Office, plus a passion for guest service and teamwork in a busy setting. This role involves handling reservations, requests, and billing with accuracy while maintaining a polished, friendly

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in a hotel or related field is a plus.
• Strong communication and guest-service orientation.
• Familiarity with hotel management software and MS Office.

Responsibilities

• Deliver warm welcomes,Check-ins and check-outs with accuracy and a smile.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn potential problems into positives.
• Handle reservations, requests, and billing while staying organized.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hotel/Hospitality experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru- mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Hilton Baton Rouge offers a welcoming workplace in downtown Baton Rouge, located along the Mississippi River and close to the Louisiana Old State Capitol and USS KIDD Veterans Museum. Team members support amenities such as free Wi-Fi, a fitness center, and an outdoor pool with views of the river and city skyline. The hotel features on-site dining at Kingfish Grill, serving steaks, seafood, and daily breakfast, along with a lobby lounge offering cocktails and small plates. Its a polished, full-service environment ideal for staff who enjoy providing attentive hospitality in a historic downtown setting.