Guest Experience Maestro

Westin Las Vegas; Paradise (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in the United States seeks a Guest Experience Ambassador to deliver exceptional guest service while supporting Front Office operations. This role blends front desk duties with room inventory management to ensure smooth arrivals and efficient occupancy.

You will greet guests, handle check-ins/check-outs, coordinate with Housekeeping and Engineering, and promote Marriott Bonvoy while upholding brand standards.

Qualifications

• High School Diploma or GED required.
• One year of hospitality, customer service, or related experience preferred.
• Previous hotel front desk, reservations, or rooms control experience preferred.
• Experience working with Marriott systems and brand standards is a plus.

Responsibilities

• Welcome guests in a friendly, professional manner.
• Complete guest check-ins and check-outs accurately.
• Respond promptly to guest requests and service recovery opportunities.
• Promote Marriott Bonvoy enrollment and hotel upsell opportunities.
• Maintain a positive guest experience throughout interactions.
• Review daily arrivals, departures, and occupancy to ensure room readiness.
• Assign and coordinate guest room inventory based on priorities.
• Block rooms for VIPs, Elite Members, groups, crew accounts, and special requests.
• Monitor room status and collaborate with Housekeeping and Engineering to expedite availability.

Skills

Customer service

Hospitality experience

Front desk experience

Marriott systems

Education

High School Diploma or GED

Tools

Opera PMS

Marriott GXP

Nor1

InnSpire

Job description

Highgate Hotels in the United States seeks a Guest Experience Ambassador to deliver exceptional guest service while supporting Front Office operations. This role blends front desk duties with room inventory management to ensure smooth arrivals and efficient occupancy.

You will greet guests, handle check-ins/check-outs, coordinate with Housekeeping and Engineering, and promote Marriott Bonvoy while upholding brand standards.