Aloha Guest Experience Ambassador

Highgate; Honolulu (HI); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Hotel Ambassador to create a positive first impression and sustain exceptional guest service throughout the property. You will act as an Aloha Ambassador in the lobby and public areas, supporting Bell Services, lobby operations, and routine safety and guest assistance tasks.

The role emphasizes guest engagement, knowledge of hotel services, and coordinated support across Front Desk, Bell Services, and Concierge during peak periods.

Qualifications

• High School diploma or equivalent; prior hospitality or guest-relations experience preferred.
• Experience in customer service or hospitality is preferred.
• Guard Card and valid driver license are mentioned as preferable qualifications.

Responsibilities

• Serve as the visible Hotel Ambassador, creating a welcoming atmosphere for guests.
• Greet guests with warmth at arrivals, departures, and throughout their stay.
• Proactively engage guests to create memorable experiences through personalized service.

Skills

Customer service

Hospitality experience

Guest relations

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Hotel Ambassador to create a positive first impression and sustain exceptional guest service throughout the property. You will act as an Aloha Ambassador in the lobby and public areas, supporting Bell Services, lobby operations, and routine safety and guest assistance tasks.

The role emphasizes guest engagement, knowledge of hotel services, and coordinated support across Front Desk, Bell Services, and Concierge during peak periods.