Guest Experience Concierge — Front Desk Pro

Highgate; Las Vegas (NV); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Leave protections

Job summary

Highgate Hotels is seeking a Guest Experience Ambassador at the Westin Las Vegas in a full-time, hourly role. You will deliver exceptional guest service, manage arrivals and room inventory, and coordinate with multiple departments to ensure a seamless guest journey in a fast-paced hotel environment.

The position emphasizes personalized service, upselling opportunities, and adherence to brand standards, with the ability to work evenings, weekends and holidays.

Qualifications

• HS diploma or GED required.
• 1 year hospitality/customer service experience preferred.
• Experience with Marriott systems is a plus.
• Previous hotel front desk/rooms control experience preferred.

Responsibilities

• Guest Service: Welcome guests, check-in/out, respond to requests and upsell Marriott Bonvoy as applicable.
• Rooms Control & Inventory: Review arrivals/departures, assign rooms, block rooms for VIPs and groups, coordinate with Housekeeping/Engineering.
• Operational Coordination: Communicate with Housekeeping, Engineering, Sales; review reports and document interactions.
• Systems & Technology: Maintain proficiency in Opera PMS, Marriott GXP, Nor1, InnSpire, Microsoft Office.
• Financial & Revenue: Support revenue goals through upsells; process payments and maintain folios.
• Team Responsibilities: Participate in training, support colleagues, attend meetings, uphold appearance and brand standards.

Skills

Guest service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Opera PMS

Marriott GXP

Nor1

InnSpire

Microsoft Office

Job description

Highgate Hotels is seeking a Guest Experience Ambassador at the Westin Las Vegas in a full-time, hourly role. You will deliver exceptional guest service, manage arrivals and room inventory, and coordinate with multiple departments to ensure a seamless guest journey in a fast-paced hotel environment.

The position emphasizes personalized service, upselling opportunities, and adherence to brand standards, with the ability to work evenings, weekends and holidays.