Seasonal Escape Room Guide | Guest Experience Champion

The Escape Game, LLC; Dedham (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, Dedham, MA is seeking a Seasonal Game Guide to deliver world-class hospitality. You will welcome groups of 2–12, guide them through immersive escape rooms, and help create a memorable, five-star experience from start to finish.

As a Game Guide, you will use our software and HMI to monitor progress, reset games quickly, and assist guests. The role requires flexibility for nights, weekends, and holidays and a commitment to high standards of cleanliness and safety.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Excellent communication when speaking with guests.
• Ability to align with uniform standards.

Responsibilities

• Lead groups of 2–12 guests through escape rooms and provide upbeat introductions.
• Monitor team progress using Game Guide software and ensure guest enjoyment.
• Reset game components accurately and efficiently after each session.
• Clean and restock as needed and maintain facility standards.
• Resolve guest issues promptly to ensure a five-star experience.

Skills

Flexible availability

Excellent communication

Uniform standards adherence

Tools

Game Guide software

HMI (Human-Machine Interface)

Job description

The Escape Game, Dedham, MA is seeking a Seasonal Game Guide to deliver world-class hospitality. You will welcome groups of 2–12, guide them through immersive escape rooms, and help create a memorable, five-star experience from start to finish.

As a Game Guide, you will use our software and HMI to monitor progress, reset games quickly, and assist guests. The role requires flexibility for nights, weekends, and holidays and a commitment to high standards of cleanliness and safety.