Guest Experience & Loyalty Concierge (Flexible Hours)

Santa Claran; New Mexico; Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Santa Clara Resort LLC in Espanola, NM is seeking a friendly Player Services Representative to enhance the guest experience in our arts, entertainment, and recreation setting. You will greet guests, assist with registrations, track rewards, and explain program benefits.

The role emphasizes responsive service, collaboration with other departments for events, and accurate record-keeping. A strong customer-service mindset and the ability to work evenings and weekends are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality.
• Strong verbal and written communication skills.
• Ability to work evenings, weekends, and holidays.
• Basic computer proficiency with reservation or player management systems.

Responsabilités

• Greet and assist guests in a courteous and professional manner, ensuring a positive first impression.
• Manage player accounts, including registration, tracking rewards, and explaining program benefits.
• Respond promptly to guest inquiries and resolve any issues or complaints efficiently and effectively.
• Collaborate with other departments to coordinate special events, promotions, and player activities.
• Maintain accurate records of player interactions and transactions to support operational reporting and analysis.

Connaissances

Customer service

Communication

Hospitality

Adaptability

Bilingual abilities

Formation

High school diploma or equivalent

Outils

Reservation systems

Player management systems

Description du poste

Santa Clara Resort LLC in Espanola, NM is seeking a friendly Player Services Representative to enhance the guest experience in our arts, entertainment, and recreation setting. You will greet guests, assist with registrations, track rewards, and explain program benefits.

The role emphasizes responsive service, collaboration with other departments for events, and accurate record-keeping. A strong customer-service mindset and the ability to work evenings and weekends are essential.