Guest Experience Lounge Lead

Compass Group USA; Madison (WI); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Flik Hospitality Group is seeking a Lounge Supervisor to support unit management in monitoring operations and ensuring compliance with standards and regulations. The role emphasizes delivering excellent customer service and managing costs while maintaining high levels of sanitation and safety.

The candidate should have an associate degree or equivalent experience, 3–5 years in a supervisory capacity, and strong communication and leadership skills. A background in hospitality is a plus.

Qualifications

• Associate's Degree or comparable experience.
• 3-5 years of relevant supervisory/leadership experience.
• Strong communication skills, both written and verbal.
• Ability to multi-task and set priorities in a fast-paced environment.
• Demonstrates initiative, urgency, responsibility and leadership.
• Experience in hospitality or food service is a plus.

Responsibilities

• Monitors operations to ensure compliance with company, government and accrediting standards.
• Delivers cost-effective management that meets or exceeds expectations.
• Oversees all operational activities including quality, sanitation, and infection control.
• Adheres to health, safety, and sanitation guidelines for all products.
• Performs other duties as assigned.

Education

Associate's Degree or comparable experience

3-5 years of relevant experience

Supervisory/leadership experience

Communication skills (written & verbal)

Multitasking and prioritization

Initiative and leadership

Job description

Flik Hospitality Group is seeking a Lounge Supervisor to support unit management in monitoring operations and ensuring compliance with standards and regulations. The role emphasizes delivering excellent customer service and managing costs while maintaining high levels of sanitation and safety.

The candidate should have an associate degree or equivalent experience, 3–5 years in a supervisory capacity, and strong communication and leadership skills. A background in hospitality is a plus.