Guest Experience Leader | Train Teams & Drive Growth

The Salema Group; Eliot (ME); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay + monthly bonus

401(k) program

Paid Time Off & Sick Pay

Medical & Dental (single plans) + sp.

AFLAC

Free employee meals

SNHU tuition assistance

Job summary

The Salema Group Dunkin’ is seeking a guest-focused, people-first leader to deliver exceptional service while building and developing a high-performing team. This role champions a guest-first culture and drives operational excellence on the floor.

The ideal candidate leads with energy, mentors staff, and balances speed with accuracy in a fast-paced environment. Franchisee-owned Dunkin’ locations emphasize guest satisfaction and team growth.

Qualifications

• 1+ year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• Reliable transportation and flexible availability.
• ServSafe certification preferred.
• High school diploma or equivalent.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure every guest interaction reflects brand standards.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members to reach their potential.
• Build a strong leadership pipeline within the store.
• Provide clear expectations, feedback, and accountability.
• Lead by example with a strong presence on the floor.
• Oversee scheduling, payroll, inventory, and compliance.
• Analyze sales trends and drive growth strategies.
• Monitor KPIs and adjust operations to meet targets.
• Manage labor, food cost, and operating expenses.

Skills

Leadership

Communication

Organizational skills

Customer focus

Education

High school diploma or equivalent

Job description

The Salema Group Dunkin’ is seeking a guest-focused, people-first leader to deliver exceptional service while building and developing a high-performing team. This role champions a guest-first culture and drives operational excellence on the floor.

The ideal candidate leads with energy, mentors staff, and balances speed with accuracy in a fast-paced environment. Franchisee-owned Dunkin’ locations emphasize guest satisfaction and team growth.