Restaurant Operations & Guest Experience Leader

Hunter Super Techs - TurnPoint; Dover (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Monthly bonus

401(k) program

Paid Time Off & Sick Pay

Medical & Dental (single plans) + 1+%’

AFLAC

Free employee meals

Tuition assistance through SNHU online

Job summary

The Salema Group, owner of 28 Dunkin’ locations on the seacoast of New Hampshire and Maine, seeks a hands-on Guest Experience Leader. You will lead a fast-paced team, set service standards, and ensure every guest interaction reflects our brand values.

Responsibilities include training frontline staff, managing scheduling, payroll, inventory, and compliance, and driving growth through KPI monitoring. Strong leadership and communication are essential.

Qualifications

• 1+ year of food service management experience required.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.

Responsibilities

• Lead the Guest Experience with a guest-first culture focused on speed, accuracy, and friendliness.
• Oversee scheduling, payroll, inventory, and compliance to maintain efficient operations.
• Drive daily operations to ensure brand safety and cleanliness standards.
• Train, coach, and develop team members to reach their full potential and build leadership capacity.

Skills

Leadership

Communication

Organizational skills

Customer service

Team development

ServSafe certification

Education

High school diploma or equivalent

Job description

The Salema Group, owner of 28 Dunkin’ locations on the seacoast of New Hampshire and Maine, seeks a hands-on Guest Experience Leader. You will lead a fast-paced team, set service standards, and ensure every guest interaction reflects our brand values.

Responsibilities include training frontline staff, managing scheduling, payroll, inventory, and compliance, and driving growth through KPI monitoring. Strong leadership and communication are essential.