Guest Experience Leader - Fast-Paced Restaurant

Hunter Super Techs - TurnPoint; Exeter (NH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) program

Paid Time Off

Medical & Dental

AFLAC

Free employee meals

Tuition assistance SNHU

Job summary

The Salema Group Dunkin’ is seeking a guest-focused leader to deliver exceptional service while building and developing a high-performing team on the seacoast of New Hampshire. In this fast-paced role you’ll lead the guest experience, set standards, train managers, oversee scheduling, payroll, inventory, and ensure safety and cleanliness, with a strong on-floor presence.

Competitive pay with a monthly bonus, benefits, and tuition assistance through SNHU, plus opportunities to develop future

Qualifications

• 1+ year of food service management experience required.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development. ServSafe certification preferred.

Responsibilities

• Lead the Guest Experience and ensure a guest-first culture.
• Set and maintain standards for speed, accuracy, and friendliness.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members to reach their potential.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage labor, food cost, and operating expenses.
• Analyze sales trends and implement growth strategies.
• Monitor KPIs and adjust operations to meet targets.

Skills

Leadership

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

The Salema Group Dunkin’ is seeking a guest-focused leader to deliver exceptional service while building and developing a high-performing team on the seacoast of New Hampshire. In this fast-paced role you’ll lead the guest experience, set standards, train managers, oversee scheduling, payroll, inventory, and ensure safety and cleanliness, with a strong on-floor presence.

Competitive pay with a monthly bonus, benefits, and tuition assistance through SNHU, plus opportunities to develop future