Guest Experience Leader — Store Ops & Service

Pilot Flying J; Vandalia (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Fuel Discount

Medical/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Flying J in Vandalia, OH is seeking a Shift Leader to supervise store staff and oversee daily operations. You will deliver excellent customer service, support managers, and help maintain a clean, well‑run facility.

The role requires a willingness to work a flexible schedule including nights, days, weekends, and holidays, with a compensation range reflected in hourly pay and benefits. Join a team focused on customer satisfaction and operational excellence.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills and the ability to help maintain a customer-focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Shift Leaders supervise employees and oversee general store operations.
• Provide excellent customer service and respond to customer needs.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Demonstrate knowledge of PFJ’s store operations and commitment to quality and service.

Skills

Retail operations

Customer service

Computer & calculator

Team player

Flexible schedule

Background check required

Job description

Pilot Flying J in Vandalia, OH is seeking a Shift Leader to supervise store staff and oversee daily operations. You will deliver excellent customer service, support managers, and help maintain a clean, well‑run facility.

The role requires a willingness to work a flexible schedule including nights, days, weekends, and holidays, with a compensation range reflected in hourly pay and benefits. Join a team focused on customer satisfaction and operational excellence.