Guest Services Leader - Store Ops & Customer Impact

Pilot Company; Bensenville (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is an industry-leading network of travel centers with a strong presence in Illinois and across the United States. The Shift Leader will supervise store employees, handle daily operations, and ensure high standards of customer service to meet guest needs.

The role requires flexibility for nights, days, weekends, and holidays, with a focus on teamwork and operational excellence. Pay starts between $17.20 and $25.55 per hour, with weekly pay and a broad benefits package including

Qualifications

• Retail operations experience is preferred.
• Excellent customer service skills and ability to maintain a customer-focused culture.
• Proficient with a calculator, computer, and other equipment.

Responsibilities

• Supervise store employees and general operations.
• Respond to customer needs with excellent service.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Adhere to PFJ's standards of quality and customer service.

Skills

Retail operations knowledge

Customer service excellence

Calculator/computer proficiency

Team collaboration

Flexible schedule

Background check required

Job description

Pilot Company is an industry-leading network of travel centers with a strong presence in Illinois and across the United States. The Shift Leader will supervise store employees, handle daily operations, and ensure high standards of customer service to meet guest needs.

The role requires flexibility for nights, days, weekends, and holidays, with a focus on teamwork and operational excellence. Pay starts between $17.20 and $25.55 per hour, with weekly pay and a broad benefits package including