Guest Experience Leader – Store Operations

Smoothie King #1353; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Smoothie King is seeking an Assistant Manager in Phoenix to lead the store team, uphold brand standards, and deliver an exceptional guest experience. You will oversee daily store operations, train staff, and drive sales while maintaining a fun, welcoming atmosphere.

Key duties include monitoring KPIs, executing local marketing plans, managing cash and inventory, and ensuring food safety compliance. This role emphasizes teamwork, performance coaching, and guest satisfaction.

Responsibilities

• Reviews store environment and KPIs to identify problems, concerns, and opportunities for improvement and adjusts accordingly
• Drives implementation of company programs through action planning and inspiring team to meet operational standards and goals
• Develops local store marketing plans to support brand initiatives
• Initiates community outreach through marketing and special eventsUses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence
• Challenges the team to achieve results
• Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
• Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
• Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected
• Handles differences between Guests and Team Members without escalating the situation
• Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
• Is considered a confidant and/or resource in a tough situation
• Ensures team adhere to legal and operational compliance requirements
• Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well
• Encourages “Guest comes first attitude”
• Trains and holds team accountable for delivering an exceptional Guest Experience
• Solicits Guest feedback to understand Guest satisfaction
• Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations
• Manages store’s staffing levels

Job description

Smoothie King is seeking an Assistant Manager in Phoenix to lead the store team, uphold brand standards, and deliver an exceptional guest experience. You will oversee daily store operations, train staff, and drive sales while maintaining a fun, welcoming atmosphere.

Key duties include monitoring KPIs, executing local marketing plans, managing cash and inventory, and ensuring food safety compliance. This role emphasizes teamwork, performance coaching, and guest satisfaction.