Guest Experience Leader – Spa & Wellness

ATAIA Spa Club; Old Bridge (NJ); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Paid time off

Complimentary spa access

Job summary

ATAIA Spa Club in Old Bridge, NJ is opening a 25,000-square-foot wellness destination and seeks a friendly, socially confident leader to run day-to-day guest experience. You will lead cross-trained Spa Hosts, Wellness Coordinators and Concierges on the floor, own reservations, coach the team, and respond to guest concerns, helping bookings stay full and guests feel cared for from hello to goodbye.

Join the founding team and shape the guest journey with a culture built on care, with perks like

Qualifications

• Hospitality or guest-experience experience with supervisory or team-lead responsibilities.
• Warmth, emotional intelligence and calm problem-solving.
• Comfort with scheduling, reservation systems and coaching.
• Flexible availability including evenings, weekends and holidays.
• Spa, luxury hotel, resort or private club experience preferred.

Responsibilities

• Lead, schedule, train and coach the Guest Services team.
• Own reservations and booking accuracy, and help keep treatment schedules full.
• Serve as the go-to leader for service recovery and guest concerns.
• Gather guest feedback, encourage reviews and support promotions.
• Build one collaborative team, not three separate silos.

Skills

Supervisory experience

Emotional intelligence

Scheduling experience

Reservation systems

Flexible availability

Spa/hospitality background

Job description

ATAIA Spa Club in Old Bridge, NJ is opening a 25,000-square-foot wellness destination and seeks a friendly, socially confident leader to run day-to-day guest experience. You will lead cross-trained Spa Hosts, Wellness Coordinators and Concierges on the floor, own reservations, coach the team, and respond to guest concerns, helping bookings stay full and guests feel cared for from hello to goodbye.

Join the founding team and shape the guest journey with a culture built on care, with perks like