Guest Experience Leader, Service & Engagement

Target; Roanoke (VA); In loco; USD 64.000 - 128.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k)

Paid time off

Employee discounts

Descrizione del lavoro

Target is seeking a Service & Engagement Executive Team Leader to drive guest service excellence and store performance in Roanoke, VA. You will build and manage a high-performing team, align staffing with business priorities, and implement training programs to empower hourly and leadership staff.

The role emphasizes coaching, scheduling, and accountability, with a focus on delivering memorable guest experiences across all channels. Training and development are key rewards of this position.

Competenze

• We expect excellent interpersonal and communication abilities.
• Strong business acumen and the ability to read sales trends.
• Experience resolving conflicts and driving constructive outcomes.
• Ability to hold teams accountable and coach for performance.
• Analytical mindset with problem solving and decision making.
• Comfort with learning new technology and tools.
• Skilled at prioritizing tasks and managing workload.
• Experience leading a team of hourly staff and leaders.

Mansioni

• Build and lead a team of Guest Advocates and Leaders focused on service excellence.
• Drive store sales and contribute to profitability through department goals.
• Plan staffing levels and recruit for both short and long term needs.
• Guide leaders on training completion and continuous education.
• Coach teams using feedback and guest insights to improve service.
• Recognize and reward team performance to reinforce positive behavior.
• Maintain accountability through clear expectations and performance reviews.
• Use reporting tools to identify gaps and drive action plans.
• Handle guest issues quickly to de-escalate and resolve.
• Manage schedules to cover peak traffic and key events.
• Ensure smooth guest experiences across checklanes, SCO, OPU and drive up.
• Promote both physical and digital offerings to guests.
• Stay updated on promotions and brand launches.

Conoscenze

Interpersonal skills

Communication

Business acumen

Conflict resolution

Accountability

Analytical thinking

Technology adaptability

Workload management

Formazione

4 year degree or equivalent experience

Descrizione del lavoro

Target is seeking a Service & Engagement Executive Team Leader to drive guest service excellence and store performance in Roanoke, VA. You will build and manage a high-performing team, align staffing with business priorities, and implement training programs to empower hourly and leadership staff.

The role emphasizes coaching, scheduling, and accountability, with a focus on delivering memorable guest experiences across all channels. Training and development are key rewards of this position.