Guest Experience Leader — Retail Team Coach

Turkey Hill Minit Markets; Elysburg (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Turkey Hill Minit Markets is seeking an Assistant Manager to support the Store Manager in delivering a great guest shopping experience. You will coach team members, manage scheduling, training, and ensure clean, well-stocked operations including coffee and food areas.

The role emphasizes high-energy leadership, guest service excellence, and adherence to company values. Evening and weekend availability is required for this full-time position.

Qualifications

• High School or GED required.
• 1 year retail or food experience; must complete Assistant Manager Training program before assigned.
• ServSafe / Food Safety certification a plus but not mandatory.

Responsibilities

• Manages the store team's Guest Service behaviors, providing coaching to ensure that they are greeting all guests in a friendly manner to make them feel welcomed, appreciated, and always 'make it right' for our guests.
• While covering the location, will support the Store manager in building and developing a strong team with effective training, scheduling, coaching, and supporting a working environment that promotes engagement and living the Company values.
• Partner with Store Manager to achieve operational excellence, and hit financial objectives on store promotions, sales objectives, controls etc.
• Assist with achieving overall appearance and cleanliness of the store (inside and out) ensuring that the coffee station is clean and stocked; the food service area is spotless and the bathrooms are sparkling clean, delegating and directing team to maintain condition levels up to Company's standard.
• Assist with quality control, merchandising, safety programs and other guidelines in place for successful food service operation. Monitor product levels on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests' desire and achieve the Company goal of 100% in-stock at all times.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM's absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Guest service

Coaching

Team leadership

Scheduling

Communication

Computer skills

Education

High School or GED

Tools

Computers

Job description

Turkey Hill Minit Markets is seeking an Assistant Manager to support the Store Manager in delivering a great guest shopping experience. You will coach team members, manage scheduling, training, and ensure clean, well-stocked operations including coffee and food areas.

The role emphasizes high-energy leadership, guest service excellence, and adherence to company values. Evening and weekend availability is required for this full-time position.