Guest Experience Leader - Retail & Service

Target; Philadelphia (Philadelphia County); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid sick leave

Paid vacation

Job summary

Target is hiring a Service and Engagement Team Leader in Philadelphia to oversee guest experience and daily store operations. You will lead a team of hourly associates, coach performance, and ensure service standards drive loyalty and sales.

The role emphasizes guest engagement, teamwork, and a proactive approach to solving issues while maintaining a welcoming store environment and adherence to store policies.

Qualifications

• Experience in guest services in retail.
• Strong communication and problem solving.
• Willingness to work flexible hours.

Responsibilities

• Deliver guest experience commitments with a friendly demeanor.
• Lead a team of hourly staff and coach performance.
• Meet store sales goals through excellent service and operations.

Skills

Guest service

Team leadership

Retail operations

Communication

Job description

Target is hiring a Service and Engagement Team Leader in Philadelphia to oversee guest experience and daily store operations. You will lead a team of hourly associates, coach performance, and ensure service standards drive loyalty and sales.

The role emphasizes guest engagement, teamwork, and a proactive approach to solving issues while maintaining a welcoming store environment and adherence to store policies.