Service & Engagement Team Leader

Target; Harrisburg (Dauphin County); Presencial; USD 32 000 - 48 000; Tempo integral

Resumo da oferta

Target in Carlisle, PA is seeking a Service & Engagement Team Leader to manage front-of-store operations, coach staff, and ensure excellent guest service on-site. You will oversee checkout interactions, train team members, and support store initiatives to meet sales and productivity goals.

The role requires flexible scheduling, including evenings and weekends, with a focus on friendly, solution-oriented guest interactions and adherence to Target policies and standards.

Qualificações

• Leadership experience in retail or customer-focused environments.
• Strong guest service and communication skills with problem-solving focus.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsabilidades

• Lead front-of-store operations and coach team to deliver exceptional guest experiences.
• Monitor service standards and address guest concerns to maintain high satisfaction.
• Assist with scheduling, task delegation, and training to drive performance and engagement.
• Support store initiatives and compliance with Target policies and standards.

Conhecimentos

Leadership

Guest service

Communication

Operations

Scheduling

Formação académica

High school diploma or equivalent

Ferramentas

Point-of-sale systems

Descrição da oferta de emprego

Company Description

Target is one of America’s leading retailers and one of the world’s most recognized brands, focused on delivering outstanding value, inspiration, innovation, and a differentiated guest experience. Team members work together to uphold Target’s brand promise, creating welcoming, inclusive environments wherever and whenever guests choose to shop. The company is committed to responsible corporate citizenship, ethical business practices, environmental stewardship, and meaningful community engagement. Since 1946, Target has contributed 5 percent of its profits back to the communities it serves.

Role Description

The Service & Engagement Team Leader is a full-time, on-site role based in Carlisle, PA, responsible for leading a team focused on delivering an exceptional in-store guest experience. This role oversees front-of-store operations, including cashier and guest services, ensuring efficient checkout, accurate transactions, and friendly, solution-oriented interactions. The Team Leader coaches and develops team members, provides real-time feedback, manages scheduling and task delegation, and supports training to drive performance and engagement. Daily responsibilities include monitoring service standards, addressing guest concerns, maintaining store safety and cleanliness, and collaborating with other leaders to meet sales and productivity goals. The role also supports key store initiatives, operational procedures, and compliance with Target policies and standards.

Qualifications

• Demonstrated leadership skills, including team supervision, coaching, and performance feedback in a retail or customer-focused environment.
• Strong guest service and communication abilities, with a focus on problem-solving, conflict resolution, and creating inclusive experiences for diverse guests.
• Operational and organizational skills, such as managing workflows, prioritizing tasks, maintaining accuracy at checkout, and following store policies and procedures.
• Basic business and technology skills, including comfort with point-of-sale systems, scheduling tools, and interpreting store metrics to support decision-making.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by store needs.
• Prior retail, hospitality, or service industry experience, especially in a leadership or supervisory capacity, is beneficial.
• High school diploma or equivalent preferred; additional education in business, management, or related fields is an advantage.
• Capacity to stand for extended periods, move merchandise safely, and comply with Target’s safety and security practices.