Guest Experience Leader - Retail & Beauty

TSP talent; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

TSP talent in New Orleans seeks an Experience Manager to lead daily retail operations, delivering an exceptional guest experience and strong business results.

You will partner with Retail Operations and Beauty Advisors to coach teams, drive personalized product recommendations across cosmetics, skincare, haircare and salon offerings, analyze sales metrics, and uphold brand standards in a safe, welcoming environment that reflects inclusion.

Qualifications

• Proven leadership in customer-focused retail environments.
• Ability to coach teams and deliver personalized service.
• Strong ability to analyze performance metrics and improve outcomes.
• Merchandising and operations knowledge to uphold brand presentation.
• Commitment to inclusion, safety, and creating a positive guest experience.

Responsibilities

• Partner with Retail Operations and Beauty Advisors to coach and inspire teams.
• Ensure personalized product recommendations, demos, and elevated service across cosmetics, skincare, haircare, and salon offerings.
• Analyze sales and service metrics to identify opportunities and improve performance.
• Optimize merchandising and store appearance to support brand standards.
• Maintain operational excellence and a safe, welcoming, on-brand environment.
• Drive innovation on the sales floor and support community events.
• Develop talent through coaching, feedback, and performance support.

Skills

Leadership

Coaching

Performance analysis

Merchandising

Brand standards

Inclusive service

Job description

TSP talent in New Orleans seeks an Experience Manager to lead daily retail operations, delivering an exceptional guest experience and strong business results.

You will partner with Retail Operations and Beauty Advisors to coach teams, drive personalized product recommendations across cosmetics, skincare, haircare and salon offerings, analyze sales metrics, and uphold brand standards in a safe, welcoming environment that reflects inclusion.