Retail Team Lead – Guest Experience & Sales

The SSA Group; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay Program

Meal Plan & Employee Discounts

Participation in a 401(k) with 15% 회사매

Bereavement Leave

Holiday pay 1.5x

Job summary

SSA Group is seeking a Retail Supervisor in the New Orleans area to lead store teams, drive sales, and ensure excellent guest experiences. You will supervise daily operations, coach staff, and enforce company policies while maintaining a safe, organized environment.

The role requires strong interpersonal skills, prior retail leadership experience, and the ability to work varied hours, including nights and weekends.

Qualifications

• Demonstrated leadership in a retail setting.
• Strong customer service orientation and guest focus.
• Ability to train, coach and develop team members.
• Strong problem solving and decision making in a fast-paced environment.
• Willingness to work varied hours, including nights and weekends.
• Familiarity with POS systems and cash handling processes.

Responsibilities

• Lead staff to deliver exceptional guest service and meet client expectations.
• Oversee daily floor operations, inventory and displays.
• Ensure compliance with local, state, and federal laws and company policies.
• Manage breaks, hours, and scheduling according to labor rules.
• Drive sales goals and track performance with daily checks and notes.

Skills

Leadership

Customer service

Staff development

Problem solving

Flexibility

POS knowledge

Education

Any education background eligible

Job description

SSA Group is seeking a Retail Supervisor in the New Orleans area to lead store teams, drive sales, and ensure excellent guest experiences. You will supervise daily operations, coach staff, and enforce company policies while maintaining a safe, organized environment.

The role requires strong interpersonal skills, prior retail leadership experience, and the ability to work varied hours, including nights and weekends.