Guest Experience Leader — Retail Assistant Store Manager

dxlcareer; Pigeon Forge (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Assistant Store Manager to drive guest experiences and coach the team in a fast-paced setting. You’ll support sales plans, manage service quality, and oversee operations across a free-standing store environment.

You will coach associates, build product knowledge, and help deliver tailored clothing and diverse brand lines to guests, fostering loyalty and top performance.

Qualifications

• 1 year of experience in an Assistant Store Manager role.
• 2 years of experience in a supervisory role.
• Willingness to travel to neighboring store locations.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle.
• Assist Store Manager by ensuring the store meets sales plans, while monitoring customer service, inventory, expense control, and risk management.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures.

Skills

Customer service

Coaching

Sales knowledge

Education

High school diploma or equivalent; college degree a plus

Job description

DXL Group is seeking a Retail Assistant Store Manager to drive guest experiences and coach the team in a fast-paced setting. You’ll support sales plans, manage service quality, and oversee operations across a free-standing store environment.

You will coach associates, build product knowledge, and help deliver tailored clothing and diverse brand lines to guests, fostering loyalty and top performance.