Guest Experience Leader — Restaurant Ops

DeKalb Health; Taos Ski Valley (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO/Health Days/Volunteer Time

401K

Resort Discounts

Pass benefits

Job summary

Taos Ski Valley, Inc. is seeking an Assistant General Manager to orchestrate memorable guest experiences by leading a trained, passionate team. Responsibilities include floor operations, scheduling, service standards, reservations, end-of-day reporting, inventory, and safety compliance.

Work spans opening/closing duties, staff development, and close collaboration with Culinary leadership to ensure service excellence and menu knowledge across beer, wine, and resort offerings.

Qualifications

• Minimum 3 years’ experience in high volume, high quality, casual fine dining leadership.
• Bachelor's degree in Culinary Arts or Hospitality Management preferred.
• New Mexico Food Handler & Alcohol Server Certifications required upon hire.

Responsibilities

• Complete opening and closing manager duties per SOPs and end-of-day reporting.
• Lead front-of-house team, assign duties, monitor performance, coach staff, schedule breaks.
• Assist GM with hiring, onboarding, training, scheduling, performance management and staff development.
• Maintain visible guest presence, resolve service issues, and cultivate The Bavarian hospitality experience.

Skills

Leadership

High volume dining

FOH systems

Microsoft Office

Flexible schedule

Education

Bachelor's degree (Culinary Arts or Hospitality Management)

Tools

Microsoft Office (Word, Excel, Access, Outlook)

Job description

Taos Ski Valley, Inc. is seeking an Assistant General Manager to orchestrate memorable guest experiences by leading a trained, passionate team. Responsibilities include floor operations, scheduling, service standards, reservations, end-of-day reporting, inventory, and safety compliance.

Work spans opening/closing duties, staff development, and close collaboration with Culinary leadership to ensure service excellence and menu knowledge across beer, wine, and resort offerings.