Guest-Experience Leader: Restaurant Manager

Dunkin | TCD Management; Southfield (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Paid time off and flexible scheduling

Health, dental, and vision insurance

Employee discounts and recognition

Tuition discount through SNHU

Opportunities for advancement

Job summary

Dunkin' is seeking a passionate Restaurant Manager to lead a busy store and deliver excellent guest experiences. You will be the heartbeat of the team, ensuring smooth daily operations and adherence to brand standards.

Ideal candidates have 1–3 years of restaurant or retail management experience, strong leadership and communication skills, and a hands-on, customer-focused attitude. Weekend/holiday availability is preferred, with opportunities for advancement.

Qualifications

• 1–3 years of restaurant or retail management experience (QSR experience a plus)
• Strong leadership, communication, and organizational skills
• Hands-on, can-do attitude with a passion for customer service
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Leading and motivating a high-performing team to deliver exceptional guest experiences
• Managing daily operations including inventory, scheduling, and cash handling
• Ensuring compliance with food safety, sanitation, and brand standards
• Driving sales and profitability through effective cost control and marketing initiatives
• Recruiting, training, and developing team members for growth and success
• Creating a positive, inclusive, and fun work environment

Skills

Leadership

Communication

Organizational skills

Customer service

Job description

Dunkin' is seeking a passionate Restaurant Manager to lead a busy store and deliver excellent guest experiences. You will be the heartbeat of the team, ensuring smooth daily operations and adherence to brand standards.

Ideal candidates have 1–3 years of restaurant or retail management experience, strong leadership and communication skills, and a hands-on, customer-focused attitude. Weekend/holiday availability is preferred, with opportunities for advancement.