Resort Outside Operations Lead - Guest Experience

CoralTree Hospitality Group; Virginia; Hybrid; USD 60,000 - 90,000; Full time

Job summary

CoralTree Hospitality Group seeks an Outside Operations Manager for our resort to oversee all outside operations and deliver an exceptional guest experience. You will lead golf operations, guest arrivals/departures, and coordinate with Front Desk, Lodging, and Management to ensure seamless service.

The role emphasizes hands-on leadership, staff development, safety, and cost controls, with responsibility for bag services, cart fleet, staging, and practice facilities, while maintaining a

Qualifications

• 2–4 years of golf operations or hospitality management experience (minimum).
• Proven leadership experience supervising and developing staff.
• Strong customer service skills with the ability to handle high-volume and high-expectation guests.
• Knowledge of tee sheet management and golf operations preferred.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Act as a visible leader and ambassador for guest service standards in all outside operations.
• Greet arriving guests, assist with luggage and golf equipment, coordinate transitions between lodging and golf facilities.
• Oversee bag drop, bag storage, and cart staging; manage daily cart fleet operations (cleanliness, stocking, safety, maintenance).
• Coordinate flow of guests between lodging, tee times, and resort amenities; support tournament and group play logistics.
• Serve as liaison between Golf Operations, Front Desk/Lodging, and Resort Management; assist with late/early guest needs.

Skills

Leadership

Customer service

Communication

Problem solving

Organization

Tee sheet management

Job description

CoralTree Hospitality Group seeks an Outside Operations Manager for our resort to oversee all outside operations and deliver an exceptional guest experience. You will lead golf operations, guest arrivals/departures, and coordinate with Front Desk, Lodging, and Management to ensure seamless service.

The role emphasizes hands-on leadership, staff development, safety, and cost controls, with responsibility for bag services, cart fleet, staging, and practice facilities, while maintaining a