Guest Experience Leader, Outlet & Training

Virgin Hotels

Nashville (TN)

In loco

USD 70.000 - 90.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

Virgin Hotels in Nashville invites a dynamic Outlet Manager to lead our food and beverage outlets with energy and passion. You will captain a seasoned team, drive training, and ensure memorable guest experiences during all meal periods and late-night service.

The role emphasizes hands-on floor presence, robust communication, and adherence to Virgin standards. The ideal candidate thrives on hospitality excellence, balancing guest needs with staff development, and inspiring teams to deliver

Competenze

Current, legal and unrestricted ability to work in the United States.
Associate or Bachelor’s degree required.
Food Service Handler Card and TIPS certification currently valid for at least 6 months.

Mansioni

Train and develop a high-performing team with a continuous training program.
Communicate flow of information between senior management, hotel, and culinary sides.
Engage with guests on the floor to ensure memorable service experiences.
Provide clear leadership, set standards, and guide the team daily.
Balance schedules, labor costs, and guest needs to maximize service quality.
Oversee daily tasks: scheduling, staff allocation, and health/safety protocols.
Coordinate with kitchen and front desk on food issues, reservations, and events.