F&B Outlet Lead: Guest Experience & Events

Loews Hotels & Co; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid sick days

Vacation time

Pet insurance

Free onsite parking

50% off monthly bus passes

Complimentary meals in Team Member Caf

Volunteer opportunities

Training & Development

Tuition reimbursement

Hotel discounts

Job summary

Loews Nashville Hotel seeks an experienced Food and Beverage Supervisor to lead a dynamic team across our dining and beverage outlets. You will supervise staff, uphold quality standards, and assist with training, scheduling, and inventory to ensure smooth operations.

The role emphasizes delivering exceptional guest experiences, maintaining service excellence, and communicating clearly with staff and guests in a fast-paced environment at our West End property in Nashville.

Qualifications

• Minimum of one year of food and beverage experience; leadership or supervisory experience preferred.
• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations.
• Strong organizational, communication, and leadership skills with the ability to motivate teams.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
• Ability to lift and carry food service trays weighing 35+ pounds.

Responsibilities

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets, and private functions.
• Greet guests, address inquiries, and resolve complaints promptly and professionally.
• Gather and analyze guest feedback to suggest improvements and enhance experiences.
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
• Conduct pre-shift meetings to communicate priorities, updates, and promotions.
• Support recruitment, onboarding, and training of new team members.
• Provide ongoing coaching and feedback to maintain service excellence.
• Monitor inventory and stock levels, coordinating purchases to meet operational needs.
• Track sales, control waste, and implement portion control to optimize profitability.
• Ensure compliance with health, safety, and hygiene regulations across all operations.
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Skills

F&B experience

Leadership

Communication

Organizational skills

Physical stamina

Tools

POS systems

Microsoft Office

Job description

Loews Nashville Hotel seeks an experienced Food and Beverage Supervisor to lead a dynamic team across our dining and beverage outlets. You will supervise staff, uphold quality standards, and assist with training, scheduling, and inventory to ensure smooth operations.

The role emphasizes delivering exceptional guest experiences, maintaining service excellence, and communicating clearly with staff and guests in a fast-paced environment at our West End property in Nashville.